FAQ
Clear Service Information for You.
Service Overview
Serving Your Journeys Across Mainland China, Hong Kong, and Macau.
We cover the following regions:
Seamlessly serving Hong Kong, Macau, and the Greater Bay Area, we provide flexible and professional chauffeur services tailored to all your business and leisure travel needs.
What are the requirements for using the service?
To ensure we arrange the optimal transfer for you, please provide valid contact information and an accurate transportation plan.
Can I book a cross-border service?
Yes. As your reliable partner for cross-border mobility, we ensure your transportation across Mainland China, Hong Kong, and Macau is smooth and cohesive.
Our Simple Booking Process
Easy Booking, Effortless Rides.
How to Book?
You can book through our WhatsApp, WeChat, or customer service hotline at 46644335. Simply provide your trip details to get started.
What should I know after booking?
To ensure a seamless experience, we will set up a dedicated WhatsApp or WeChat group for you one day before your service. Your driver's information and vehicle details will be shared there for your review. Please confirm your travel time and itinerary at that point.
Can I modify my booking after it's confirmed?
Yes, you can modify your booking up to 24 hours before your departure. Please contact our customer service team in advance to arrange this.
Can I get an invoice for the service?
Yes, certainly. After you have completed the car service, you may request an official invoice for a designated region (Hong Kong, Macau, Guangzhou, or Beijing).
How to Pay
We offer multiple secure payment methods for a quick and easy checkout.
What payment options are available?
We accept a variety of payment methods, including credit cards and multiple electronic payment options (Octopus, Alipay, WeChat Pay, Visa, Mastercard, American Express, UnionPay). Please note that a service fee of up to 3% may be applied for electronic payments.
When is payment required?
We advise making payment before your service starts to confirm your reservation. Same-day payment is possible in certain situations, but must be agreed upon in advance.
Can I get a refund after payment?
If you need to cancel your booking, please notify us at least 24 hours in advance. We will process your refund on a case-by-case basis.